Shipping + Delivery

 

Order Processing Time
Orders placed through taylorandmax.com are received, processed and shipped from our inventory location in Rockton, IL. We provide best efforts to ship your order within 48 hours of order receipt. Please note, orders placed after 12:00 Noon CDT on a Friday may not ship until Tuesday. Should you request Expedited Shipping and we receive your order before 12:00 noon CDT, your order will ship out the same day. Also note, some items may require a longer ship time, may not be available for shipping upgrades, and/or are shipped directly from the maker. For further clarification and/or questions, please don’t hesitate to contact us.

 

Shipping Methods
We ship most orders within the continental United States and Canada via United States Postal Service (USPS) or UPS. We ship most orders outside the continental United States via the United States Postal Service (USPS) or DHL.  Please ensure you specify a correct, current shipping address.  We do not ship to P.O. Box address at this time. 

 

Shipping Charges
We’re pleased to offer complimentary standard shipping on most orders over $300 shipped within the 48 contiguous states, and for international packages. For most orders under $300, we charge a $7.50 flat rate standard shipping fee within the 48 contiguous states. 

Please note, additional fees apply for all expedited deliveries, and will be calculated during the checkout process.

 

Standard Shipping Times
Customary delivery time for all domestic standard shipments is three (3) - seven (7) business days from the date of shipment. Please note, Saturdays, Sundays and all officially recognized U.S. National holidays are not considered business days and may increase delivery times.

 

Express Delivery
Customary delivery time for all domestic express deliveries is by the end of the next business day from the date of shipment (goods usually arrive the next business day after the date of our email confirmation of your order).

Standard, in-stock orders received before 12:00pm Noon Central Daylight Time will arrive the next business day from the date of our email confirmation of receipt of your order; orders received after 12:00pm Noon Eastern Standard Time will arrive within two (2) business days from such time.

 

Shipping to Multiple Addresses
At this time, we are only able to ship to one address per order. If you’d like to ship to multiple addresses, please place a new order for each address you’d like to ship to.  Please don’t hesitate to contact us for further clarification and/or any questions you may have.

 

International Orders
We are happy to ship your order to almost anywhere in the world you and/or your family happen to be. You will have the opportunity to select standard or express shipping during the checkout process.

 

Duty Charges
Since international shipments are subject to verification, paperwork and certain credit card security checks, please allow up to two (2)  business days for your item to ship. All duties and/or taxes are the recipient’s obligation. The recipient may be required to pay the duty and/or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT. If you have any questions, please don’t hesitate to contact us for additional information.

 

• (a) payment cannot be cleared through the card details provided and requests for further information are not answered within a reasonable time frame
• (b) insufficient delivery address details are provided and we have received no reply to our request for further information
• (c) insufficient client details or delivery details are provided
• (d) risk of fraudulent transaction
• (e) order and/or order details conflict with specific U.S export regulations.

 

Tracking your Shipment

All customers are notified by email of their shipment confirmation and tracking number once the order has shipped. Additionally, registered customers may log in to their account to view and/or review their order information, including ship date(s) and tracking information.

Please note, all delivery times are estimates by the courier. Please understand holidays and periods of high traffic, such as Christmas season, may cause delays in the shipping and/or delivery of orders. Unfortunately, we cannot be held responsible for any delays to packages in-transit.

Should you need you gifts to arrive by a certain date, please contact us and we can advise you whether you should upgrade to a faster shipping service.

 

Special Delivery & Handling Requirements

If a special surcharge for oversized and/or very heavy items is applicable, the cost is shown on the Item page. The amount of the charge is added to the total price of the item. These items must ship separately from the rest of your order and may arrive in the makers’ original packaging with a picture and/or description of the contents visible on the box.

 

Incorrect Addresses & Refused Shipments
Please be sure you double check your order’s shipping address, and ensure you enter the correct shipping address during the checkout process. Should your order shipment be returned to us as a result of an incorrect address, we will refund the purchase price of your order minus a $10.00 surcharge and actual shipping costs associated with your order within five (5) business days of receipt of returned shipment. Also note, you will be responsible for the shipping costs to re-ship the order to the new/correct address.

 

Rerouting Shipments
Please note, all order shipments sent via United States Postal Service (USPS) cannot be re-routed once shipped. UPS charges $12 or more to reroute packages already en route. Should you decide you would like a package already shipped UPS to be rerouted, we will confirm the cost to do so, and charge you accordingly. 

 

Something Not Right?
We take great pride in packaging and shipping your orders with care. Should you discover a discrepancy and/or issue with your order, please contact us within five (5) business days of receipt of your order, and we’ll do our very best to make it right.

 

Order Cancellations
Orders may be cancelled if the order has not yet been processed for shipping.  Please contact us here to request a cancellation.